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How do I place an order?
We are an online business and all orders are placed via our website. When
you order online you get direct access to our dynamic range of products, competitive
prices and expedient delivery service.
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How do I know if my order has been received?
You should receive an order confirmation via email when we have processed
your order, and a second email when it is despatched. Also, you can track your order
progress online from the "view orders" page.
Click here to go there now
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Can I place an order from overseas?
Yes. Customers from abroad can both register and place an order, as long
as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).
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Do you deliver overseas?
Unfortunately not. We deliver to mainland UK (excluding BFPO addresses).
Please click here to see our delivery page for
more details.
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How much do I need to order?
There is no minimum order value. Some of our products are sold individually,
but most of them are sold in pack quantities. For these products, the minimum order
is a single pack.
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Can I get better prices for larger quantities?
Packaging is a quantity sensitive product. Most of the products for sale
on this site have bulk discounts set up, and these will always will be displayed
where relevant. Whenever you order multiple items or packs online, you will automatically
be charged the lowest applicable price.
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Can I buy custom made packaging?
You can get a quote for custom sized boxes or postal tubes online. Simply
fill out a short form and you will received a quotation within 1 working day. Please click here to go to our customised packaging
page.
For more complicated bespoke packaging (or to have it printed) you should contact
our parent company, Kite Packaging. The
vast majority of their business is designing and supplying packaging custom made
for a particular use. Should you have a requirement for this, please contact your
local branch – their details can be found at
www.packwithkite.com.
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Can I open an account?
Yes - we ask all customers to create an account, to help track their order
history and store their address details. Registering also makes placing future orders
a far simpler process. When visiting us again just enter your email address and
password and the rest of your details will drop in automatically. You will also
be able to view any current or previous orders, making it simple to reorder your
favourite packaging products. We will
never share any of your details with third parties.
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